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How to Fix DVD Not Working in Windows 10

In reply to Vorgil's post on September 23, Then work your way through these - remember the drive could be bad, could have a loose cable or slight corrosion on the contacts usually for a laptop and other issues. Remove ALL power, then check cables in both ends. Remove and replace, do not just snug. For laptops you can often clean the power and data contacts with a pencil eraser. Hope these help. Rob - Bicycle - Mark Twain said it right. Thanks for marking this as the answer.

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dvd drive not reading disc

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dvd drive not reading disc

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My E drive just stopped working. I've troubleshooted it, but I don't know what to do anymore. It doesn't read any of the discs except for a work out DVD. I guess it's telling me something. Do you have any Third Party burning software installed on your computer? I understand that you have already run the Windows troubleshooter.

I suggest that you follow the below link and run the troubleshooter that will delete Third Party filters installed on your computer. If this does not fix the issue, you can try to do these steps manually. Click Start, and then click All Programs. Click Accessories, and then click Run. Type regedit, and then click OK, if you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

In the navigation pane, locate and then click the following registry subkey:. In the right pane, click UpperFilters. Note : You may also see an UpperFilters. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step h. On the Edit menu, click Delete. When you are prompted to confirm the deletion, click Yes.

In the right pane, click LowerFilters.Being unable to read recordable discs can be a difficult issue to resolve because of all the different possible causes of this problem.

Below is a listing of several steps and recommendations that can be taken to help resolve this issue. Verify you have the latest drivers installed for the CD-R or recordable drive.

If you are running Microsoft Windows, verify your drive is detected and listed in Device Manager with no conflicts or errors. If Device Manager detects an error on the drive or if it has any other drives listed with errors, remove them and reboot the computer. If Windows shows no errors, the steps above did not resolve the issue, or you are running an operating system other than Windows, check with the drive manufacturer for updated drivers.

When in doubt, try a different brand of CD-R disc.

dvd drive not reading disc

The pre-mastering software can sometimes produce incorrect tracks due to bugs. An incorrect ISO image could be generated, or incorrect sub-header codes could be recorded in the case of Mode 2 discs. A good way to check whether the incompatibility problems are with software or one of the other causes mentioned is to test the same disc on several CD-ROM drives. If one drive is capable of reading the disc correctly, chances are that the problem was not in the mastering.

Verify the drive supports the recordable media you are attempting to read. Below are some situations to consider. Make sure you are creating the disc properly. All this does is burn the data files to the disc and not create an audio disc. A data disk with MP3 files may work with a computer but does not always work in CD players unless they support MP3 format.

Not all home entertainment DVD players are capable of supporting and playing all the different formats of movie and audio files. If your computer is capable of playing the files off the DVD, but your home entertainment DVD player cannot play the file, you are likely encountering this problem.

If, after reading through the recommendations above you continue to have the same issue, the disc is defective. Try re-burning the disc and if possible, try a different brand of recordable disc.Check our tips and fixes! Sign out. Select registration option.

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dvd drive not reading disc

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CD/DVD drive not reading discs at all

How does HP install software and gather data? Are you working from home? Step 1: Confirm if the disc is causing the issue Check the disc for damage and confirm the disc is compatible with your computer. Clean the disc and check for damage : Clean any dust or smudges from the disc with filtered water and a lint free cloth. If there is significant damage to the playing surface, replace the disc.

If all discs of the same type do not play, make sure the drive supports that disc type. Blu-ray or DVD movie discs do not play : Make sure the drive supports the disc type. If supported, install compatible movie playback software. Discs burned on a different computer do not play : Burn the disc again using another brand of blank disc. Use a lower 4x burning speed, and confirm the burning session closed upon completion. Step 2: Run the Hardware and Devices troubleshooter If you are running Windows 10, skip to the next step.

If you are running Windows 8, automatically identify and fix drive problems with the Windows troubleshooting tool. In Windows, search for and open Find and fix problems with devices. Follow the instructions to fix any problems found, and then test a disc in the drive. Press the power button to turn on the computer, and then immediately press the Esc key repeatedly until the Startup Menu opens. Click Optical Driveand then run all the available tests.

Each test takes 1 to 2 minutes to run. Follow any instructions to resolve any issues found, and then test a disc in the drive. Step 4: Check the drive status in Device Manager Confirm the drive is listed in Device Manager, and then reinstall the device to resolve any error states. Right-click the drive name, and then select Uninstall device or Uninstall. Close all open programs, and then restart the computer. Windows automatically configures the device. In Windows, search for and open Control Panel.

Click Hardware and Soundand then click AutoPlay. Select the Use AutoPlay for all media and devices setting. Select a location.We are experiencing longer than expected wait times to reach an agent. Instant Ink customers please visit instantink. Check our tips and fixes! Sign out. Select registration option.

Email address. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Are you working from home?

Step 1: Confirm if the disc is causing the issue Check the disc for damage and confirm the disc is compatible with your computer. Clean the disc and check for damage : Clean any dust or smudges from the disc with filtered water and a lint free cloth.

If there is significant damage to the playing surface, replace the disc. If all discs of the same type do not play, make sure the drive supports that disc type. Blu-ray or DVD movie discs do not play : Make sure the drive supports the disc type. If supported, install compatible movie playback software. Discs burned on a different computer do not play : Burn the disc again using another brand of blank disc.

HP PCs - CD/DVD Drive Cannot Read Discs (Windows 10, 8)

Use a lower 4x burning speed, and confirm the burning session closed upon completion. Step 2: Run the Hardware and Devices troubleshooter If you are running Windows 10, skip to the next step. If you are running Windows 8, automatically identify and fix drive problems with the Windows troubleshooting tool. In Windows, search for and open Find and fix problems with devices. Follow the instructions to fix any problems found, and then test a disc in the drive. Press the power button to turn on the computer, and then immediately press the Esc key repeatedly until the Startup Menu opens.

Click Optical Driveand then run all the available tests. Each test takes 1 to 2 minutes to run. Follow any instructions to resolve any issues found, and then test a disc in the drive. Step 4: Check the drive status in Device Manager Confirm the drive is listed in Device Manager, and then reinstall the device to resolve any error states. Right-click the drive name, and then select Uninstall device or Uninstall. Close all open programs, and then restart the computer.I have tried to download a new drive for it but couldn't find one anywhere.

I also tried to upgrade it but it says its up to date. It won't read the discs. I did the microsoft hardware scan and it couldn't fix it. It said it was a code 19 problem but I've come to a point where I don't know what to do. So thank you to everyone who gave me ideas to fix the problem. I hate to say none of them were able to fix it but I restored it back to factory settings and it is now fixed!!!! Your problem may be caused by the "filters" entries in the Registry which need removing.

I went through step 2 and cannot find the upperfilter or lowerfilter in the right section! So i found the upperfilter nut not the lowerfilter. Then when I finished reading all the way throu the directions it said to uninstall the drive that doesn't work and to restart and as long as the device was still hooked up it would work, does it matter if the disc tray is built into the computer?

Nope, it doesn't matter. Always pop back and let us know the outcome - thanks. As a long shot try this: Unplug the laptop from the mains. Remove the main battery. Put humpty together again, then see if this helps - I've known it fix some quirky issues. As much as I apreciate the help, that did not work. I'm running out of patience with this computer Well, I accept it was a bit hopeful. I'm not sure what you meant in 5 by: "but i could find it on the scans i did".

If so you have to expand it out to find your drive, then right click it to see "Uninstall". If this only happened recently you could bite the bullet and try a System Restore to a date when it was working. It usually works out quite well, although you will need to re-install anything you've added since. Otherwise I can't really add any more to the advice already given.

Hi Marie, back to basics:- a have you tried cleaning the drive? Use one that comes with a small container of cleaning fluid. Often this disturbance remakes a dodgy contact. Google is your friend in such matters. Please advise back on progress. Good Luck - Keep us posted. Bit surprised System Restore didn't do it then, but thanks for letting us know the outcome - appreciated.

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